Please read these Terms and Conditions carefully before using the services of Golden Valley Hotel ("the Hotel"). By accessing our premises, making a reservation, or using our website, you agree to be bound by these terms.
1. Reservations & Booking
- All reservations are subject to room availability.
- A valid government-issued ID is required at check-in.
- Reservations may be cancelled or modified subject to our cancellation policy below.
- The Hotel reserves the right to refuse accommodation to guests who violate hotel policies.
2. Check-In & Check-Out
- Standard check-in time: 2:00 PM. Standard check-out time: 12:00 PM noon.
- Early check-in and late check-out are subject to room availability and may incur additional charges.
- Guests who exceed the check-out time without prior arrangement will be charged for an additional night.
3. Cancellation Policy
- Cancellations made 24 hours or more before the scheduled check-in date: Full refund or free rebooking.
- Cancellations within 24 hours of check-in: One (1) night room charge applies.
- No-show without prior cancellation: Full stay charge applies.
- For group bookings, specific cancellation terms will be stated in the group booking agreement.
4. Payment
- Payment is required upon check-in unless a corporate billing arrangement has been established.
- Accepted payment methods: Cash (PHP), major credit cards, and bank transfers (pre-arranged).
- Room rates are subject to change without prior notice.
5. Guest Responsibilities
- Guests are responsible for any damage caused to hotel property during their stay.
- Smoking is strictly prohibited inside all guest rooms and indoor areas.
- Pets are not allowed inside the hotel.
- Noise must be kept to a reasonable level between 10:00 PM and 7:00 AM to respect other guests.
- Guests must not bring illegal substances, weapons, or hazardous materials onto hotel premises.
6. Liability
The Hotel is not liable for loss, theft, or damage to guests' personal belongings. Guests are encouraged to use the in-room safe or front desk valuables storage where available. The Hotel's liability for any claim is limited to the cost of the room rate paid.
7. Function Rooms & Events
- Function room bookings require a deposit and a signed agreement.
- Cancellations of confirmed function room bookings are subject to forfeiture of deposit.
- The Hotel reserves the right to decline events that may disturb other guests or violate hotel policies.
8. Amendments
Golden Valley Hotel reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version will always be available on our website and at the front desk.
9. Governing Law
These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved under the jurisdiction of the courts in Cebu City, Philippines.
10. Contact
For any questions regarding these Terms and Conditions, please contact:
Golden Valley Hotel — Cebu City, Philippines
Email: hcanonigo@goldenprincehotel.com
Phone: +63 916 764 5440