1. Introduction
Golden Valley Hotel ("we," "us," or "our") is committed to protecting the privacy and personal information of our guests, website visitors, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Name, contact number, and email address
- Reservation details (check-in/check-out dates, room preferences)
- Payment information (processed securely; we do not store full card details)
- Government-issued ID information (for check-in verification, as required by Philippine law)
- Website usage data (cookies, browsing behavior for website improvement)
- Feedback and correspondence shared with our team
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations and bookings
- Communicate with you regarding your stay and inquiries
- Improve our services based on guest feedback
- Send promotional offers and updates (with your consent)
- Comply with applicable laws and regulations
- Ensure the security of our premises and guests
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in our hotel operations (e.g., payment processors) under strict confidentiality agreements. We may also disclose information as required by law.
5. Cookies
Our website may use cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings; however, this may affect certain website features.
6. Data Security
We implement reasonable physical, electronic, and administrative security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.
8. Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to:
- Access your personal information held by us
- Correct inaccurate or incomplete data
- Request erasure or blocking of your data where applicable
- Object to the processing of your personal data
- Lodge a complaint with the National Privacy Commission
9. Contact Us
For privacy-related inquiries, please contact us at:
Golden Valley Hotel
Cebu City, Philippines
Email: hcanonigo@goldenprincehotel.com
Phone: +63 916 764 5440